Prepare for the future of commerce in a connected world

Always-on connectivity is changing the shopping habits of a new generation of consumers, now accustomed to buying items instantly, with a swipe, click, or voice command.

As the adoption of cloud-based voice services continues to grow, how will consumers use voice in their shopping journeys? And how does multi-channel shopping shape consumer behaviour?

To inform your business strategies, and understand how voice commerce and cross-channel experiences are transforming the retail experience, Amazon Pay conducted a 25-minute double blind online survey of 10,297 consumers in the United States, United Kingdom, Germany, France, Italy, Spain, Japan, and India.

Now, we’re sharing our key findings with you.

In this 30 page ebook you’ll discover:

• Insights on a new generation of consumers
• Ways multi-channel shopping is shaping consumer behavior
• How voice can play a role in every step of the shopping journey
• Opportunities to prepare for the future of digital commerce